Terms of Use

These Terms of Use were last updated on November 2nd, 2021

OKRMentors’ mission is to help businesses and teams take action towards their strategic goals by enabling experts in the “Objectives and Key Results”-method (also known as OKR) to create and share educational content (“Instructors”) for professionals and businesses (“Students”). We believe a set of guidelines and rules are key to keep our platform and services safe for you, us, and our communities of Students and Instructors (“Terms of Use”). These Terms apply to all your activities on the OKRMentors website (www.okrmentors.com) and other related services (“Services”), whether you engage with us as an Instructor, Student, or a mere visitor.

Please note that if you wish to publish courses on the OKRMentors platform, you must also agree to the Instructor Terms.

We provide additional details regarding the processing of your personal data in our Privacy Policy.

Under these Terms of Use, you are contracting with IKIOM SRL, a Belgian corporation, with registered offices at Place du Roi Vainqueur 21, bte 1, 1040 Etterbeek, registered in the Crossroads Bank for Enterprises under the number 0739.847.605 (“OKRMentors”).

1. Accounts

You need an account for the majority of activities on our Services. Your account is strictly personal. You may not transfer your account to someone else or use someone else’s account. You must notify us immediately upon learning that someone else may be using your account without your permission (or if you suspect any other breach of security) by contacting [email protected]

When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a valid email address. You have complete responsibility for your account. This means that you bear responsibility for everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account without your permission. 

Students and Instructors must be at least 18 (eighteen) years old to create an account on OKRMentors and use the Services. If we discover that you have created an account that violates this rule, we reserve the right to terminate your account immediately.

You can terminate your account at any time on the Services.

2. Content and Behaviour Rules

You can only use OKRMentors for lawful purposes. You are responsible for all the content that you post on the Services. You should keep the reviews, questions, posts, courses, and other content you upload in line with the law and respect the intellectual property rights of others. 

You agree that you will refrain from posting, uploading, publishing, submitting, or transmitting any content that: 

  • is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; 
  • is defamatory, libellous, obscene, pornographic, vulgar, or offensive; 
  • promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group; 
  • is violent or threatening or promotes violence or actions that are threatening to any other person or animal; 
  • promotes illegal or harmful activities or substances.

You will furthermore abstain from:

  • misusing the Services by intentionally installing viruses, trojan horses, worms, logic bombs, or other material that is considered malicious or can cause harm to software, hardware, or the security of the Services;
  • attempting to gain unauthorised access to the Services, the server on which it is stored or any other server, computer, or database that is connected to the Services;
  • Scraping, extracting data, or data mining, or any related activity, from the Services, content, or any data contained therein.
  • attacking the Services through a denial-of-service attack.

OKRMentors has discretion in enforcing these Terms of Use and in acting against any unlawful behaviour on its Services. We may restrict or terminate your permission to use our Services or ban your account at any time, with or without prior notice, including without limitation for any violation of these Terms of Use. 

OKRMentors may additionally refuse your access to the Services if you fail to pay any fees when due, when you engage in fraudulent chargeback requests, upon the request of law enforcement or government agencies, for extended periods of inactivity, for unexpected technical issues or problems, or if we suspect that you engage in fraudulent or illegal activities. 

You agree that we will have no liability to you or any third party for termination of your account, removal of your content, or blocking of your access to our Services in accordance with these Terms of Use

3. Infringing and illegal content

Please contact us via [email protected] if a user publishes content that infringes your copyright or trademark rights. Our Instructor Terms require our Instructors to follow the law and respect the intellectual property rights of others. Consider that your notice should contain the following information for us to successfully take action on your request:

  • an explanation of the reasons why you consider the information in question to be illegal content; 
  • a clear indication of the electronic location of that information, in particular the exact URL or URLs, and, where necessary, additional information enabling the identification of the illegal content; 
  • your name and e-mail address so that we may contact you with our findings; 
  • a statement as to your good faith belief that the information and allegations contained therein are accurate and complete.

4. Content and Courses

We grant you the right to use the Services in accordance with these Terms of Use.

When you enrol in a course or other content as a Student, whether it’s free or paid, you receive a license from OKRMentors to view and engage with the content via the Services. OKRMentors always is the licensor of the content you enrol in on the Services. OKRMentors grants you a limited, non-exclusive, non-transferable license to access, view and engage with the content, solely for your personal, internal, educational purposes through the Services, in accordance with these Terms of Use. The applicable duration of such license is set out at the moment of paying for the particular content. All other uses, not specified in these Terms of Use, are expressly prohibited. This license does not give you any right to resell the content in any manner. Content is always licensed, and not sold, to you. 

The previous is without prejudice to any conditions or restrictions associated with particular content or a feature on our Services. We will notify you if the terms and conditions applicable to particular content or features should deviate from these Terms and Conditions. 

We reserve the right to revoke any license to access, use and engage with content at any point in time in the event where we decide or are obligated to disable access to the content due to legal or policy reasons, for example, if the course or its content you enrolled in should be the object of a copyright complaint. You will always be notified on such decision. In addition, in such case, you may be eligible for a refund in accordance with article 5.3.

5. Payments, Credits, and Refunds

When you make a payment, you agree to use a valid payment method. Except as otherwise indicated on the Services, we may allow you to receive a refund for the content you paid for as detailed below.

5.1 Pricing

The prices of content of the Services are determined in consultation with the Instructors, as per the Instructor Terms. The price applicable to the content will be the price at the time you complete your payment for the content (at checkout). Please note that prices offered for particular content may differ when you are logged into your account from the price available to users who are not registered or logged in (e.g., because some of our promotions may only be available to new users). 

We reserve the right to change or adjust pricing for our Services at our sole discretion. Any price changes or changes to subscriptions will take effect following notice to you, except as otherwise required by applicable law.

Except if otherwise indicated, the prices on the Services include VAT and all other applicable taxes. 

If you are logged into your account, the listed currency you see is based on your location indicated when you created your account or as gathered by us via automated means. If you are not logged into your account, the currency may be automatically chosen based on data we gather via cookies and/or other automated means. 

5.2. Payments

You agree to pay the fees for content, and, where applicable, you authorize us to charge your debit or credit card or process other means of payment (such as SEPA, direct debit, or mobile wallet) for those fees. We may update your payment methods using information you provided to our payment service providers. 

When you make a payment, you agree not to use an invalid or unauthorized payment method. In any case, if your payment method fails and you still obtain access to the content you are enrolling in, you agree to pay us the corresponding fees within fifteen (15) calendar days receiving a notification from us. We reserve the right to temporarily or permanently disable access to any content for which we have not received adequate payment.

In the case of a subscription, if we are unable to process payment through the payment method we have on file for you, or if you file a chargeback disputing charges made to your payment method and the chargeback is granted, we may suspend or terminate your subscription.

5.3. Refunds and Refund Credits

If you change your mind after paying for content, you can request a refund from OKRMentors, within fifteen (15) calendar days of your payment for the content and insofar that you have not yet watched more than twenty percent (20 %) of the content for which you request a refund. Please note that you will no longer be able to refund the content once you have activated it for the first time. To request a refund, please contact [email protected].

We will send you your refund as a refund credit. No refund is due to you if you request it after the fifteen (15) calendar days’ time-limit has passed or if you have watched more than twenty percent (20%) of the content for which you request a refund. 

Refund credits will be applied towards your next payment for content on our Services. Refund credits may expire if not used within the specified period. Refund credit cannot be exchanged for their cash value.

At our discretion, if we believe you are abusing our refund policy, we reserve the right to deny your refund, restrict you from future refunds, ban your account, and/or restrict all future use of the Services.

Payments for Subscription Plans (as defined below) are non-refundable and there are no refunds or credits for partially used periods.

5. 4. Gift and Promotional Codes

OKRMentors employees and agents, Instructors, and OKRMentors partners may offer gift and promotional codes to Students. 

Codes and promotional credits, as well as any value linked to them, may expire if not used within the period specified in your OKRMentors account. Gift and promotional codes offered by OKRMentors may not be refunded for cash, unless otherwise specified in the terms included with your codes or as required by applicable law. Gift and promotional codes offered by a partner are subject to that partner’s refund policies.

6. Subscription Terms

In addition to directly paying for a license for the content as a Student on the Services, you may also partake in one or more of our subscription-based collections (“Subscription Plan”). By taking part in a Subscription Plan, you agree to the additional terms and conditions in this article 6. 

6.1 Subscription Plans

During your subscription to a Subscription Plan, you receive a license from us as set out under article 4 in relation to the content included in that Subscription Plan. The Subscription Plan that you pay for or renew determines the scope, features, and price of your access to a Subscription Plan. Your Subscription Plan will automatically renew according to your subscription settings (e.g., monthly or annually) unless you cancel your subscription prior to the end of the free trial period.

You may not transfer, assign, or share your subscription with anyone else. We reserve the right to revoke any license included in our Subscription Plans for legal or policy reasons, at any time, and at our sole discretion, such as if we no longer have the right to offer the content through a Subscription Plan.

6.2. Account Management

If you cancel your subscription to a Subscription Plan, your access to that Subscription Plan will automatically end on the last day of the applicable billing period. Please note that on cancellation, you will not be entitled to receive a refund or credit of any fees already paid for your subscription, unless otherwise required by applicable law. For the avoidance of doubt, cancellation of a Subscription Plan does not terminate your OKRMentors account.

6.3.  Free Trials 

Your subscription may start with a free trial. The duration of the free trial period of your subscription will be specified during sign-up. We will charge the subscription fee for your next billing cycle at the end of the free trial period. 

6.4. Subscription Disclaimers

We make no guarantees as to the availability of any specific content in any Subscription Plan or as to any minimum amount of content in any Subscription Plan. At any point in the future, we reserve the right to offer or cease to offer additional features to any Subscription Plan, or to otherwise modify or terminate a Subscription Plan at our sole discretion. These disclaimers are in addition to those listed in the “Disclaimers” in article 10 below.

7. OKRMentors’ Rights to the Content You Post

You remain the owner of the content you post on our Services. However, you agree that we are allowed to share your content as set out below in this article 7.

If you are an Instructor, be sure to thoroughly read the content licensing terms that are detailed in the Instructor Terms.

As a Student, you accept that by submitting or posting content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content (including your name and image) in any and all media or distribution methods (existing now or later developed) on the Services. You also waive any rights of privacy, publicity, or other rights of a similar nature applicable to all these uses, to the extent permissible under applicable law. Please note that your personal data will only be processed in accordance with our Privacy Policy.

8. Using OKRMentors at Your Own Risk

We enable Instructors and Students to interact for teaching and learning purposes. Like other platforms where people post content and interact, some things can go wrong. You agree that you use OKRMentors at your own risk, insofar as permissible under the applicable law.

Our service model means we do not actively monitor, review, or edit the content for veracity, truthfulness, and/or legal compliance. We are generally not in a position to determine the legality of content. We do not exercise any editorial control over the content that is available on the platform and, as such, do not guarantee in any manner the reliability, validity, accuracy, or truthfulness of the content. 

By using the Services, you may be exposed to content that you consider offensive, indecent, or objectionable. OKRMentors has no responsibility to keep such content from you and no liability for your access or enrolment in any such course or other content, to the extent permissible under applicable law. 

When you access content, you rely on any information provided by an Instructor at your own risk. You assume full responsibility for the choices you make before, during, and after your access to the content.

When you interact directly with a Student, Instructor, or other user, you must be careful about the types of personal information that you share. While we contractually restrict the types of information Instructors may request from Students, we do not control what users of our Services do with the information they obtain from other users on the platform. 

We do not hire or employ Instructors nor are we responsible or liable for any interactions involved between Instructors and Students. We are not liable for disputes, claims, losses, injuries, or damage of any kind that might arise out of or relate to the conduct of Instructors or Students.

Finally, when you use our Services, you will find links to other websites that we do not own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of information about you. We recommend you read their terms and conditions and privacy policies for more information.

9. OKRMentors’ Rights

We own the OKRMentors Services, including the website, platform, present or future apps and services, and elements such as our logos, code, and content created by our employees. You cannot tamper with, use or reproduce them without our prior explicit authorization.

All right, title, and interest in and to the OKRMentors Services, including our website, our existing or future applications, our APIs, databases, and the content our employees or partners submit or provide through our Services (excluding content provided by Instructors and Students) are and will remain the exclusive property of OKRMentors and our licensors. Our Services are protected by domain name registration, trade secrets, and intellectual property rights, including, without limitation copyrights, trademarks, and sui generis database rights. Nothing in these terms and conditions gives you a right to use the OKRMentors name or any of the OKRMentors trademarks, logos, domain names, and other distinctive brand features. 

Any feedback, comments, or suggestions you may provide regarding OKRMentors or the Services is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.

You may not do any of the following while accessing or using the OKRMentors Services:

  • access, tamper with, or use non-public areas of the platform (including content storage), OKRMentors’ computer systems, or the technical delivery systems of OKRMentors’ service providers.
  • disable, interfere with, or try to circumvent any of the features of the platforms related to security or probe, scan, or test the vulnerability of any of our systems.
  • copy, modify, create a derivative work of, reverse engineer, or otherwise attempt to discover any source code of or content on the OKRMentors Services.
  • in any way use the Services to send altered, deceptive, or false source-identifying information (such as sending email communications falsely appearing as OKRMentors); or interfere with or disrupt (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or in any other manner interfering with or creating an undue burden on the Services.

10. Disclaimers and limitation of liability

The Services and their content are provided on an “as is” and “as available” basis. We (and our suppliers, partners, and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of the Services or their content, and expressly disclaim any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We (and our affiliates, suppliers, partners, and agents) make no warranty that you will obtain specific results from use of the Services. Your use of the Services (including any content) is entirely at your own risk.

We may decide to cease making available certain features of the Services at any time and for any reason. Under no circumstances will OKRMentors or its suppliers, partners, or agents be held liable for any damages due to such interruptions or lack of availability of such features.

OKRMentors cannot be held liable in the event of force majeure, for entire duration in which the force majeure subsists. Force majeure shall be understood to include what is generally considered by the case law of the Belgian courts in this respect, and in particular, any unforeseeable event beyond the express will of the parties which prevents the normal execution of the agreement, including a total or partial strike within or outside the company, lock-outs, exceptional weather conditions, epidemics, earthquake, fire, storm, flood, water damage, freezing of computer systems or telecommunication, theft, etc.

To the extent permitted by law, we (and our suppliers, partners, and agents) cannot be held liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, and even if we’ve been advised of the possibility of damages in advance. Our liability (and the liability of each of our suppliers, partners, and agents) to you or any third parties under any circumstance is limited to the greater of one hundred euros (€ 100) or the amount you have paid us in the twelve (12) months before the event giving rise to your claims.

11. Indemnification

If you behave in a way that gets us in legal trouble, we may exercise legal recourse against you, including by filing prohibitory injunctions. You agree to indemnify, defend (if we so request), and hold harmless OKRMentors, our officers, directors, suppliers, partners, and agents from and against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from (a) the content you post or submit, (b) your use of the Services (c) your violation of these Terms of Use, or (d) your violation of any rights of a third party. Your indemnification obligation will survive the termination of these Terms of Use and your use of the Services.

12. Miscellaneous Legal Terms

12.1. Binding Agreement

You agree that by registering, accessing, or using our Services, you are agreeing to enter into a legally binding contract with OKRMentors. If you do not agree to these Terms of Use, do not register, access, or otherwise use any of our Services.

If you are an Instructor or Student accepting these Terms and using our Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so.

12.2. Language

Any version of these Terms in a language other than English is provided for convenience and you understand and agree that the English language will override if there is any conflict with other language versions.

 12.3. Updates to these Terms

From time to time, we may update these Terms of Use to clarify or to reflect new or different practices. OKRMentors reserves the right in its sole discretion to modify and/or make changes to these Terms of Use at any time. If we make any material change, we will notify you using prominent means such as an email sent to the email address specified in your account or by posting a notice through our Services. Modifications will become effective on the day they are posted unless stated otherwise.

Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms of Use shall supersede all previous Terms.

12.3. Relationship Between Us

You and we agree that no joint venture, partnership, employment, contractor, or agency relationship exists between us.

12.4. Entire agreement

These Terms of Use (including any agreements and policies linked from these Terms of Use) constitute the entire agreement between you and us (which include, if you are an Instructor, the Instructor Terms).

12.5. Enforceability

If one or more provisions of these terms is or are declared void, unlawful, or unenforceable, this shall not result in the nullity of the entire Terms of Use. You agree that OKRMentors may replace such provision(s) with a provision that best reflects the content and intent of the void, unlawful, or unenforceable provision(s).

12.6. No waiver

Even if we are delayed in exercising our rights or fail to exercise a right in one case, it does not mean we waive our rights under these Terms, and we may decide to enforce them in the future. If we decide to waive any of our rights in a particular instance, it does not mean we waive our rights generally or in the future.

12.7. Survivability

The following sections shall survive the expiration or termination of these Terms: Sections 4 (Content and Courses), 7 (OKRMentors’ Rights to Content You Post), 8 (Using OKRMentors at Your Own Risk), 9 (OKRMentors’ Rights), 9 (Disclaimers), 12 (Miscellaneous Legal Terms), and 13 (Applicable Law and Jurisdiction).

12.8. Notices

Any notice or other communication to be given hereunder will be in writing and given by registered or certified mail return receipt requested, or email (by us to the email associated with your account or by you to [email protected]).

12.9. Transferability

You may not assign or transfer these Terms of Use (or the rights and licenses granted under them). For example, if you registered an account as an employee of a company, your account cannot be transferred to another employee. We may assign these Terms of Use (or the rights and licenses granted under them) to another company or person without restriction. Nothing in these Terms of Use confers any right, benefit, or remedy on any third-party person or entity.

13. Applicable law and Jurisdiction

You agree to try and settle amicably all disputes relating to the validity, construction, and execution of the Terms.

In the absence of an amicable resolution, it is agreed between the parties that any dispute arising in connection with the validity, construction, and performance of the obligations in these Terms will be brought before the exclusive jurisdiction of the French-speaking courts of Brussels. Belgian law is the applicable law.

14. How to Contact Us

The best way to get in touch with us is to contact [email protected]. We would love to hear your questions, concerns, and feedback about our Services.