Webinar Key Takeaways

  1. OKRs play a vital role in the customer centricity equation, alongside corporate values, leadership culture, and genuine interest.

  2. Customer centricity is increasingly challenging due to regulatory inflation and risk aversion, but remains crucial for business success.

  3. To create customer-centric objectives, ask: "How would you like your clients to describe you in one/two/three years?"

  4. Define relevant key results that indicate clear outcomes, not just tasks. This often requires questioning existing metrics.

  5. Support departments (e.g. finance, HR) can become more customer-centric by focusing on the value they bring to internal customers.

  6. Use OKRs as an opportunity to educate other departments on customer centricity and encourage cross-team collaboration.

  7. Avoid common pitfalls like over-focusing on financial results and managing OKR check-ins as blame sessions.

  8. Aim for 25-30% of key results to be shared between multiple teams to foster cross-departmental collaboration and customer focus.

  • Who is this Event for?

    Everyone who is interested in learning and improving their OKR skills from the experience of great experts.

  • Business management level

    All levels

  • Improvement objective

    Focus, practice, improve, implement.

Speaker

Managing Director of Talenco.

Raphaël Kattan

An expert in retail and OKRs, Raphaël regularly speaks at different events and conferences to drive change in strategic management, managerial innovation, and new working methods.
 

 

What's in it?

  • How to build a customer-centric organization with OKRs?

    Discover how to build a customer-centric organization using OKRs in this webinar. Learn effective strategies for aligning values, leadership, and compliance to enhance customer experience. Gain practical insights into defining OKRs and measuring key results for successful outcomes.

  • 50 Minutes Session

    With its high-engaging real-time content, discover the OKR world with international experts.

 

 

Watch now!

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